Please be aware that our products are digital gift card codes that, once bought and delivered, cannot be returned. So please make sure to select the right product, with the right country code and as we cannot take products back. The reason for this is that we have no guarantee that a video or image, is still unused. Thank you for your understanding!
We do however give warranty and carry out our unsatisfied-policy.
We provide a 50% refund if you are unsatisfied with your order. This is because producing videos requires a lot of labor, time & resources. We invest into your product and do our best to knock it out of the park.
But if you’re not satisfied we offer 3 minor revision per video. If we fail to deliver then a 50% refund will be initiated.
Our customer service can be reached either through mail to our support team or through the chat on our website.
More information about our return policy can be found in our terms of agreement.
Here at Growtop we value your satisfaction and strive to provide the best client experience.
In order to maintain and preserve the quality of our service, we offer 3 minor revisions to your video within 14 days of video delivery – any additional revisions will be an additional cost.
Please include as much information as possible in each video revision request to keep your revisions to a minimum due to the lengthy process of revisions. Understand that every additional round of revisions will be extending the deadline of your project.
Three minor revisions include, but are not limited to:
* Minor Caption Modifications (Grammar, Font Choice, Style/Color, Sizing, Positioning, Removing, Adding, Stylization)
* Sequencing & Composition (Re-arrangement of Footage and Basic Framing)
* Effect Modifications (Remove or Replace Basic Effects or Transitions)
* Color Correction
* Sound Effects & Music Changes
Should you wish to change your order or cancel it, then please contact us as soon as possible.