FREQUENTLY ASKED QUESTIONS
What’s The Process?
1. Choose the video package right for you – Click here
2. Fill out our client questionnaire with all the details of your product.
3. Finally, send your product and logo images to our studio & we will complete your video within 5 business days (or less).
When we are in high demand, delivery can take up to 10 business days.
How Much is Your Service?
Our video prices start at €299. We offer additional add-ons, bundles and more. Our Images effect start from €80.
If you have a custom order that isn’t on the website, just email us at email@example.com and we’ll do our best to arrange something for you!
*Prices can change at anytime.
*Additional fees can take place after the initial order is placed if certain custom requirements are requested.
What’s The Delivery Time?
The delivery time for finished background videos is 1-2 business days. A custom video may take longer, usually about 5 business days.
Do You Offer Videos in Different Languages?
Yes! We offer video translations for captions for an additional €115. If you’re looking for a specific voice to do a speaking role please email us and we’ll let you know if we can make it happen.
Do You Produce Kickstarter Videos?
Yes! This would be a custom package not listed on our website. Please email us with your requirements.
Do I Get To Pick What Goes Into The Video?
You are able to tell us as much about your product & special requirements in the video questionnaire. We will do our very best to meet your expectations as long as they fit within our guidelines!
Do You Offer Discounts?
We offer discounts for bulk orders. You may visit our bulk order page to see the quantity discounts we offer. Please e-mail us at firstname.lastname@example.org if you have a customized order.
What’s Your Revision Policy?
Here at Growtop we value your satisfaction and strive to provide the best client experience.
In order to maintain and preserve the quality of our service, we offer 3 minor revisions to your video within 14 days of video delivery – any additional revisions will be an additional cost.
Please include as much information as possible in each video revision request to keep your revisions to a minimum due to the lengthy process of revisions. Understand that every additional round of revisions will be extending the deadline of your project.
Three minor revisions include, but are not limited to:
* Minor Caption Modifications (Grammar, Font Choice, Style/Color, Sizing, Positioning, Removing, Adding, Stylization)
* Sequencing & Composition (Re-arrangement of Footage and Basic Framing)
* Effect Modifications (Remove or Replace Basic Effects or Transitions)
* Color Correction
* Sound Effects & Music Changes
Do You Have a Money Back Guarantee?
We provide a 50% refund if you are unsatisfied with your order. This is because producing videos requires a lot of labor, time & resources. We invest into your product and do our best to knock it out of the park.
But if you’re not satisfied we offer 3 minor revision per video. If we fail to deliver then a 50% refund will be initiated.
*This does not include product cost.
How Long Are Your Videos?
Our videos will range from 0:15 – 2:00 depending on the package purchased.
Can You Edit My RAW Footage?
Sure thing! We can edit your footage for €100 per video and add the Growtop touch to it. Final quote may vary depending on number of clips. Please email us for this.
Do I Own The Videos?
Yes absolutely! Once you receive your video, you own the rights to your final video. RAW + Premiere files are an additional €100.